Service and Repair
Hot tub repair. We come to you.
We fix hot tubs of all brands and ages, whether or not you bought it from us. We service swim spas too.
Phone first
Call our service department
Mon - Fri, 10:00 AM - 5:00 PM
After hours
Request Hot Tub Repair, Parts, and CoversFor filter or chemical orders, please call our store at 253-948-9800
Owner care, by the numbers
A hot tub needs a little care, often.
These are the numbers the experts use.
- How often to drain and refill, says the Pool & Hot Tub Alliance. Or follow your manual.
- 3-4 mo
- Source: Pool & Hot Tub Alliance, maintaining your hot tub
- How long a filter cartridge lasts before you swap in a new one.
- 12-18 mo
- Source: Pool & Hot Tub Alliance, maintaining your hot tub
- Water a typical hot tub uses a day. That's about 1% of a home's water.
- < 3 gal
- Source: Pool & Hot Tub Alliance, hot tubs are a smart water choice (PDF)
- The range where Legionella germs grow. Hot tub water sits inside it, so keep your sanitizer up.
- 77-113°F
- Source: CDC, controlling Legionella in hot tubs
A simple owner routine
Four habits that keep the water clear and the repair bills small.
Use test strips at least once a week, and after a busy weekend.
Keep chlorine at 3 ppm or more and pH between 7.2 and 7.8.
Source: CDC, controlling Legionella in hot tubsHose it off every week or two. Platinum says weekly.
Give it a deep clean in filter cleaner once a month.
Source: Platinum Spas, water careEvery 3 to 4 months, or as your manual says.
Scrub the shell each time it's empty. The CDC says so too.
Source: Pool & Hot Tub Alliance, maintaining your hot tubSwap the filter every 12 to 18 months.
Book us once a year to look at the pumps, heater and controls before small things get big.
Source: Pool & Hot Tub Alliance, maintaining your hot tub
What that code on your panel means
Platinum spas use Balboa controls. Here are three common codes from Balboa's guide. Your manual has the full list.
| Code | What it means | What to do |
|---|---|---|
| HFL | Low water flow through the heater. It tries again in about 1 minute. | Check the water level, rinse the filter, and make sure the valves are open. If it keeps coming back, call us. |
| dr | The heater may be dry. The spa shuts down for 15 minutes. | Check the water level and filter, then reset as your manual shows. If it happens again, call us. |
| OHH | The heater hit 118°F and the spa shut down to protect itself. | Take the cover off to cool the water. It can reset below 108°F. Call our service team, this one needs a look. |
Watch how it's done
Short how-to films from Platinum Spas, the maker of the spas we carry. Not sure? Call us before you open a panel.
How to drain your hot tub
How to set the temperature (Balboa panel)
How to use the dials on your hot tub
How to open and close the gate valves
How to fix a union leak
Fair questions, straight answers
Hot tubs are a lot of work.
Less than a pool. Test weekly, rinse the filter, and drain a few times a year.
That's the whole routine.
Source: Pool & Hot Tub Alliance, maintaining your hot tubHot tubs waste water.
A typical tub refilled every four months uses under 3 gallons a day.
That's about 1% of what a home uses.
Source: Pool & Hot Tub Alliance, hot tubs are a smart water choice (PDF)What if the power goes out in winter?
Balboa controls turn the pumps on by themselves when water gets near freezing. But that only works with power.
In a long outage, call us. Vita Spa's warranty does not cover freeze damage.
Source: Balboa TP600/TP400 user guide (PDF)Will you fix a brand you didn't sell me?
Yes. We service all brands, old and new, and swim spas too.
Our Service & Maintenance Solutions
Our service team is here to help with whatever your spa needs. We'll come to your home, see what's going on, and do the work that's needed - and make sure your spa is safe and running as it should.
The Importance of Professional Service
Regular service and care keep your hot tub running well for years. Our technicians have deep experience in spa maintenance and repairs. We inspect your spa to find the issue, order parts from a trusted source, and complete the repair quickly and correctly.
- Confidence of expert care
- Clean, safe water
- More time enjoying your spa
- Fewer costly repairs down the road
In-Store Consultation
Speak with our team in person
Call for an In-Store Consultation
Questions about warranty terms and owner records? Service & Ownership FAQ
Where these facts come from (5 sources)
- Pool & Hot Tub Alliance, maintaining your hot tub
- Pool & Hot Tub Alliance, hot tubs are a smart water choice (PDF)
- CDC, controlling Legionella in hot tubs
- Platinum Spas, water care
- Balboa TP600/TP400 user guide (PDF)
Facts checked October 2026. Maker terms change, so we always confirm the current paperwork for your exact model before you buy.