Hot tub warranty and owner answers

Fill your spa with a garden hose and add the starter chemicals from your owner's manual. Wait 24 to 48 hours for the water to heat up and settle.

Then it's ready for your first soak.

If you have questions, just text us.

You only need a few things: @ease SmartChlor cartridges, @ease mineral cartridges, @ease test strips, and pH increaser and decreaser. A non-chlorine shock rounds it out.

Your starter kit comes with all of this. You just restock these items as you go.

Yes, your hot tub works great in cold weather. It is fully insulated and made to run year-round.

A good cover keeps the heat in, and winters here are mild anyway.

Just keep the cover on when you are not using it.

Most people soak for 15 to 30 minutes. If you feel dizzy or too hot, get out and cool down.

Alcohol and some medicines make heat feel stronger. If you have a health condition, check with your doctor first.

Yes, kids can use a hot tub safely with some care. They heat up faster than adults, so use lower temperatures and shorter soak times.

Always have an adult watching. Ask your pediatrician if you are not sure what is safe.

Many people safely enjoy hot tubs. But heat and jets affect everyone differently.

If you are pregnant or have a heart problem, circulation issue, diabetes, or another condition, ask your doctor first. Most people get a quick yes and enjoy their spa with confidence.

Drain and refill your hot tub at least twice a year. Use it a lot?

Do it more often. If the water stays hard to balance, that is a sign it is time for fresh water.

After refilling, shock the water and balance the chemistry before you soak.

Test your water once a week. Test more often after heavy use or adding fresh water.

Unbalanced water is the top reason pumps, heaters, and jets wear out early.

• Frog @ease users: use the special @ease test strips, not regular ones. They read the low chlorine level correctly and tell you when to change the cartridge.

Shocking is a normal part of spa care, not just a fix for problems. It clears out buildup and helps your sanitizer work better.

Most spas need it once a week. With the Frog @ease system we use, once a month is usually enough.

If you notice cloudy water or a bad smell, shock it right away instead of waiting.

Test your water every week. Rinse filters every two weeks, and give them a deep clean once a month.

Wipe down the spa shell, jets, and waterline each time you drain and refill, usually twice a year. A quick visual check each time you use it helps catch small problems early.

A well-cleaned filter can last one to two years. A dirty one wears out much faster.

Clogged filters can quietly stress your pump, even if the water still looks fine.

Replace a filter if it's frayed, cracked, or stays discolored after cleaning.

• Tip: keep two filter sets, one in use and one clean, so you always have a good one ready.

Your cover keeps heat in and keeps debris out, so it needs regular care.

Wash the outside with mild soap a few times a year, and use a UV protectant to stop cracking. Clean the underside with a spa cover cleaner to prevent mold.

If your cover feels much heavier than before, or looks cracked or saggy, it's time for a new one.

Some water loss from evaporation is normal, especially in warm weather. Just top it off with a hose and test your chemistry after.

If you're losing more than a few inches a week, check around the base for leaks. Call our service department if you think there's a leak.

Keep your spa powered on, even if you're not using it. Turn the temperature down low and let it keep running.

Do not turn off the power. Water left sitting in the pipes can freeze and cause expensive damage, even here.

If you'll be away a while, have someone check the water chemistry for you.

Cloudy water usually comes from one of three things: unbalanced chemistry, a dirty filter, or too many people using it at once.

Start by cleaning your filters, then test and fix your chemistry. Shock the water if you haven't recently.

Still cloudy after that? It may be time to drain and refill.

Foam usually comes from lotions, soaps, or detergent left in swimwear. Rinse your swimsuit well before getting in, and shower first if you can.

To fix foam, balance your pH and alkalinity. A defoamer product helps fast.

Shocking the water clears out the deeper cause.

If foam keeps coming back, drain and refill the spa.

A strong chemical smell usually means too much chlorine, not too little. Test your water.

If levels are high, leave the cover off to let it air out. Don't add more chemicals, that makes it worse.

A musty smell when you open the cover usually means buildup on the cover itself. Clean the underside and let it dry fully.

Still smells bad? Call our service department.

Dry skin after a soak is often caused by low pH or too much sanitizer in the water. Both can strip oils from your skin.

Test your pH and fix it. Check your sanitizer level too, and use less if you're over the recommended amount.

Still dry after fixing your chemistry? Try moisturizing after each soak.

Weak jets are usually caused by low water flow. Start by cleaning your filters, since clogged filters are the most common cause.

Also check that all jet controls and valves are fully open.

Still weak after that? Contact our service department.

Check your filters first. Clogged filters are the most common reason a spa stops heating.

If clean filters don't fix it, contact our service department for help.

A humming pump that isn't moving water usually means an air pocket or a part inside the pump needs attention.

Contact our service department soon. A blocked pump can overheat if it runs too long like this.

If your spa has power but won't turn on, contact our service department. Electrical problems need a trained technician, so please don't try to fix this yourself.

If you see water pooling around your spa, turn it off and contact our service department right away. Don't use the spa until the leak is fixed.

Leaks can be hidden inside the cabinet, so don't wait to call.

Error codes are different for each spa model. Check your owner's manual first, it has a full list of codes and what they mean.

Can't find the code, or the problem doesn't go away? Contact our service department.

A GFCI breaker that keeps tripping is an electrical issue. Please don't try to fix or bypass it yourself.

Contact our service department for help.